We are confident that choosing Bijan Optical will be a great eyewear investment for you. To help you with your purchase you will need the following information:
1. A recent copy of your eyeglass prescription. A best practice would be to ensure that your eyeglass prescription is no more than two years old.
2. Find your Pupillary Distance (PD) included in your prescription. If you don’t see it in on your prescription you may need to contact the eye care professional that provided you with the prescription and ask them for your eye wear PD. Look below for more information on why PD is important.
3. Your current frames will give you a good sense of what size of frames will fit you well. On the inside arm of your eyewear you should find measurements that might look like this: 48[ ]22. This number indicates the width of the face of the eye wear.
4. You will need to select the tint you would like for your Transitions® lenses, or your prescription sunglasses if that’s the purchase you are making.
What is a PD?
A Pupillary Distance (PD) is the measurement in millimeters from the center of one pupil to the center of the other. An accurate PD helps guarantee that your prescription is properly focused to ensure full clarity and correction.
Why can’t I find my PD on my prescription?
There are two reasons why a PD may not appear on your prescription:
The first is that you may instead have a prescription for contact lenses. If you see a brand of contacts listed on your prescription, then these parameters will not work for glasses. You will have to contact your eye care professional to ask for a separate glasses prescription to ensure that you have the most accurate vision correction.
The second is that your PD was simply not written on your prescription. If this is the case, contact your eye care practitioner and ask them for your glasses PD. If you are unable to attain this number, you can measure your PD with a ruler.
When you first purchased your contact lenses, its likely that your eye care professional helped you find a brand of contact lenses that best suited your needs. We recommend that you stick to that option when choosing your replacement lenses. A quick look at your current box of contact lenses should help you identify the following information:
1. Your contact lens brand. The base curve (BC), and Diameter (DIA) of your contact lenses. Whether the contact wear schedule is: daily, weekly, biweekly, or monthly.
2. Your contact lens prescription should confirm all the above details and also remind you of when your prescription expires (in most places across the country the expiry of your contact lens prescription is after 1 or 2 years).
3. If you are not disposing of your contact lenses daily, then you should ensure that your contacts are kept free of build up or bacterial growth by cleaning them regularly with contact lens solution and maintaining them in a proper contact lens case.
Remember, our service is for those that have experience wearing contact lenses and we would recommend a conversation with your eye care professional if you think you need a change to your prescribed contact lenses.
Standard practice is to give yourself up to 10 days to adjust to a new prescription, without switching back and forth between your new glasses and your old ones. If you do feel that something is not right then get in touch with us and our a license-optician would be happy to assist you. In addition to having your prescription on hand, a photo of yourself wearing your glasses will assist our optician in determining what the problem may be.
Orders, Shipping & Returns
We currently only offer shipping for orders placed in Canada.
Please note due to Covid-19, delivery times may be impacted.
Prescription Glasses and Sunglasses
You should expect your prescription glasses to be delivered between 1-4 business days, depending on your chosen delivery method, and how remote your location is.
Your wait time may be longer between 5-15 business days, if you have a more complicated prescription or have selected specialized lenses or coatings. We will inform you as soon as we review your prescription whether more time will be required or not to produce your lenses.
You should expect your contact lenses to be delivered between 1-4 business days, depending on your chosen delivery method, and how remote your location is.
Your wait time may be longer if we do not have your product in stock or if you require specialized contacts to astigmatism, or if you need toric or multifocal lenses. For specialized lenses your order has to be placed through the manufacturer and make take between 3-4 weeks to be ready.
SERIOUSLY?! You’re not satisfied? Excuse our surprise. We try hard to ensure that our customers are completely satisfied and if you find yourself in that rare situation where our product does not meet your satisfaction then contact our customer service team (firstname.lastname@example.org) and we’ll provide you with the instructions to start the process of an exchange or refund.
Returning or exchanging glasses or sunglasses
A refund request must be made within 14 days of delivery. To cover the cost of shipping $7 will be deducted from the refund amount. Once we have received the returned product, we will begin the refund process.
An exchange can be initiated within 30 days of delivery.
For all returns and exchanges, we require that glasses and sunglasses be returned in their complementary cases and in new condition. Once we have received the returned product, we will begin the refund process.
We accept returns and exchanges for sealed, unopened, and unmarked boxes of contact lenses within 14 days of delivery. To cover the cost of shipping $7 will be deducted from the refund amount. Once we have received the returned product, we will begin the refund process.
You will be notified via email when your return has been processed and when the refund has been completed.
Glasses and Sunglasses
In the unlikely event that you experience a manufacturing defect with your glasses or sunglasses within 365 of receiving them, please contact us right away (email@example.com) so we can work to address the problem. Warranty claims are generally covered by the manufacturer. We may require a photo of the defect to help assess your warranty claim and process your one time replacement.
Wear and tear from regular use includes (but is not limited to): Scratched lenses, loose hinges, missing screws, detached nose pieces or temples are not covered by warranty. Accidental or intentional breakage of lenses or frames are also beyond the scope of the warranty.
If you do come across cosmetic damage such as paint chips, or scratches on your frames upon receiving them please report them within 14 days of receiving your frames in order to determine eligibility for return or warranty coverage.
If you think that you a defective pair of contact lenses then call us right away. As contact lenses are produced and delivered directly from manufacturers the possibility of defects is quite rare, but in the even that you experience an issue we can reach out to the manufacture for solve the problem.
Prescription products such as contact lenses, prescription glasses and sunglasses are not charged any taxes in North America. If you choose to buy frames without prescription lenses or another product that is not prescription based from our site then by law we will have to charge you the regular sales tax(s) for your region.